GoDaddy Hosting Tech Support-Illusion of Being Good
Last two weeks I was trying to setup a hosting for a client of mine at GoDaddy. The site was built on ASP .Net and some pages of the site uploads images and files on certain folders. And also the site requires a MS SQL database. The uploading files/images require ASP .NET have a Full Trust.
First the client bought a shared Windows hosting. Then we figure everything works fine except the file and image upload; we are getting permission exception thrown. Apparently it requires full trust permission to be able to write a file in a folder and GoDaddy shared windows hosting does not allow that.
Tech Support Person #1:
I called the GoDaddy tech support if they have any solution. The person at the tech support told me their Windows Shared hosting does not allow writing files from the script, and I need to at least upgrade to a virtual private server. To make sure I asked him if the VPS comes with MS SQL and allows scripts to write files. He took some time asking his colleagues, then he said YES, GoDaddy Windows VPS comes with MS SQL and scripts can upload files.
Journey by VPS
After a day VPS got ready. I went ahead started setting the domain etc using Plesk. Then I found there is no MS SQL on the Programs menu. To make sure I looked at the programs folder, nope its not anywhere.
Tech Support Person #2
I called GoDaddy tech support again to ask about the problem. The person answering tells me VPS never comes with MS SQL, and he suggests I upgrade to a full dedicated server if I need MS SQL. For the file uppload problem he says I don’t need VPS, shared windows hosting should allow scripts upload files on the server. He also tells me I did something wrong with the coding, so its not working(I am using similar code for several other websites that are up for years). I mention to him that when I googled the problem, I found many other people are facing the problem without any solution. He tells me they all are doing something wrong.
#1 or #2 Which One to Pick
As you can see, I had totally contradictory advices from two seperate GoDaddy tech persons. Obviously none of them have full knowledge on the servers. From my experience working with several hosting companies, I would say GoDaddy got The Worst tech support. After all they should really train people well before putting them on job or at least hire people who know what they are supposed to do.
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If you had your own reseller account, they will assign you an Account Manager (when your sales reach a certain level). You’ll get the chance of better customer service. The Account Manager isn’t doing customer service so much as business development, but he or she can help cut through the nonsense when you are getting conflicting advice. I prefer to get a reseller account from an existing reseller (price of the account is suprisingly lower!) Here’s an article on reselling if you don’t already have a reseller account: http://www.downdoggy.com/articles/1-general/15-webmaster-domain.html
If you already have a reseller account, check to see what you have to do to get your own assigned Account Manager for your account
Sorry you had trouble. It’s not clear if you were able to resolve this. I’d really like to offer some assistance. Please email me with the domain name on the account, as well as any other details and I’d be happy to take a look.
Sincerely,
Alicia R.
Go Daddy Hosting
Hi Alicia,
I am glad you offering help resolve this. I have found quite a few solutions spending last two days online, checking out all the hosting companies. Currently I am set with http://www.aspnix.com/ for two of my clients, I was setting the hosting for. Both of those clients are currently hosted at GoDaddy and they would move to their new hosting soon.
I also tried OneAndOne.com hosting. Surprisingly their sales person also gave me wrong information. They told me their shared hosting supports Full Trust level, which they really don’t. Funny thing is I asked the sales person to make sure that about three times:)
But I certainly do hope that GoDaddy solves this problem. There are many other web developers facing the same problem, as I saw searching for a solution online.
Thanks,
Manik
I’m having a similar problem with goDaddy. I would like to be able to write to a file but continually get file permission exceptions. Support tell me that I can only write to /tmp but being in a shared tomcat environment I do not have access to root so cannot access /tmp. I cannot seem to get this across to them. I was then told that I could write to any folder in my account space but this is not the case as the same exceptions occur. Must have had 20 emails from them and all saying something different. I’m now considering transferring my account elsewhere…I’ve had enough!
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